A Reason To Smile

 

Access Code Frequently Asked Questions

Q: My access code on my flyer is not working, (PRE-PAY).

A: Access codes are case sensitive. Please make sure that all letters are capitalized when entering your access code. If the access code is still not working, we will submit a request to have it activated. You can try the access code again later that day.

Prepay access codes are deactivated 48 hours after your school’s picture day.

Q: The access code on my picture folder is not working, (RE-ORDER)

A: Access codes are case sensitive. Please make sure that all letters are capitalized when entering your access code.

Access code are deactivated after 1 year. If your access code is older than 1 year, you may need to have your gallery reactivated. Please feel free to email us at service@barksdalephoto.com or call our office at 1-800-220-7667 for assistance in having your gallery reactivated.

Q: I don’t have my access code, can you give it to me?

A: During the pre-pay period, (on or before picture day), please feel free to email us at service@barksdalephoto.com or call our office at 1-800-220-766 and we can assist with providing you the pre-pay access code.

During the reorder, (after pictures have been completed and shipped back to the school), to provide the access code we will need to get permission from the school. We will submit a request via email to the school. Once we have received a response from the school confirming it is appropriate to release the access code, we will email it to you.

Q: How long do I have to purchase my pictures?

A: UNDERCLASS PICTURES – Access to the image will expire December 31st following the school year that your child was photographed. After that they will be moved to our archives. Once they are placed in the archives, there will be a fee of $25 to have them placed back online for viewing &/or purchasing. At that time, you will have 30 days to purchase your pictures by the sheet.

SENIOR PICTURES – Access to the image will expire December 31st in the year of graduation. After that, they will be moved to our archives. In order to have them placed back online for viewing &/or purchasing, there will be a fee of $49.95. Once replaced, you will have 30 days to make your purchase at current year prices.